1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for the reset link
4. Create a new secure password

• Multiple failed login attempts trigger a temporary lock
• Wait 30 minutes, then try again
• Contact support if the issue persists

• Check your spam/junk folder for the verification email
• Request a new verification email from the login page
• Ensure your email address was entered correctly

1. Go to Settings → Security
2. Enable 2FA
3. Scan the QR code with your authenticator app
4. Enter the verification code to confirm

• Change your password immediately
• Enable 2FA if not already active
• Review your recent account activity
• Contact support at support@prizehour.com

1. Email support@prizehour.com
2. Include your username, email, and explanation
3. Attach any supporting evidence
4. Wait for review — suspensions: 3–5 days · bans: 7 days (one appeal only)

• Review your transaction history
• Credits may be pending (24–48 hour hold)
• Verify offer completion requirements were fully met
• Check email notifications for any updates

• Refresh the page or clear your browser cache
• Log out and log back in
• Check for platform maintenance notifications
• Contact support if the issue persists

• Withdraw your remaining balance
• Download your account data
• Save any important information

1. Email support@prizehour.com
2. Use subject line: Account Deletion Request
3. Confirm your email address and username
4. Account will be deleted within 48 hours

Provide your username, email, description of the issue, screenshots if applicable, and steps you've already tried.