Account Help

Need help with your PrizeHour account? Find solutions to common account issues here.

Account Access Issues

Can't Log In

Forgot Password:

1. Click "Forgot Password" on login page
2. Enter your registered email
3. Check email for reset link
4. Create new password

Account Locked:

• Multiple failed login attempts trigger temporary lock
• Wait 30 minutes and try again
• Contact support if issue persists

Email Not Verified:

• Check spam/junk folder for verification email
• Request new verification email from login page
• Ensure email address is correct

Account Security

Enable Two-Factor Authentication (2FA):

1. Go to Settings → Security
2. Enable 2FA
3. Scan QR code with authenticator app
4. Enter verification code

Suspicious Activity:

• Change password immediately
• Enable 2FA
• Review account activity
• Contact support: support@prizehour.com

Account Settings

Update Profile Information

Change Email:

1. Settings → Profile
2. Enter new email
3. Verify new email address
4. Old email will receive notification

Change Password:

1. Settings → Security
2. Enter current password
3. Enter new password
4. Confirm new password

Update Payment Details:

1. Settings → Payments
2. Select payment method
3. Update information
4. Save changes

Account Issues

Suspended Account

Common Reasons:

• Multiple accounts detected
• Terms of Service violation
• Fraudulent activity
• VPN/Proxy usage

How to Appeal:

1. Email: support@prizehour.com
2. Include: Username, email, explanation
3. Attach supporting evidence
4. Wait for review (3-5 business days)

Account Ban

Permanent bans are issued for:

• Severe ToS violations
• Multiple account suspension
• Confirmed fraud
• Abuse of platform

Appeal Process:

• One appeal allowed
• Email: support@prizehour.com
• Include detailed explanation
• Final decision within 7 days

Delete Account

Before Deleting:

• Withdraw remaining balance
• Download account data
• Save important information
• Understand deletion is permanent

How to Delete:

1. Email: support@prizehour.com
2. Subject: Account Deletion Request
3. Confirm email and username
4. Account deleted within 48 hours

Points & Balance

Missing Points

Check:

• Transaction history
• Pending credits (24-48 hour hold)
• Offer completion requirements
• Email notifications

Report Issue:

• Contact support with offer details
• Include screenshots
• Note date/time completed

Balance Not Updating

Solutions:

• Refresh page/clear cache
• Log out and log back in
• Check for maintenance notifications
• Contact support if persists

Profile Customization

Avatar/Profile Picture:

1. Settings → Profile
2. Click avatar
3. Upload image (max 2MB)
4. Crop and save

Display Name:

1. Settings → Profile
2. Update username/display name
3. Save changes

Privacy Settings:

1. Settings → Privacy
2. Choose visibility options
3. Manage notification preferences
4. Update marketing preferences

Need More Help?

Contact Support:

• Email: support@prizehour.com
• Live Chat: 24/7 availability
• Response Time: 2-24 hours

Provide:

• Username and email
• Description of issue
• Screenshots (if applicable)
• Steps you've already tried