Payment Issues Help

Having trouble with payments or withdrawals? We're here to help!

Common Payment Issues

1. Withdrawal Not Received

Typical Causes:

• Processing still in progress (can take 24-48 hours)
• Incorrect payment details
• Account verification required
• Payment method issue

Solutions:

• Check withdrawal status in your account
• Verify payment details are correct
• Complete any required verification
• Contact support if 48+ hours have passed

2. Payment Method Not Working

Typical Causes:

• Payment method not supported in your country
• Minimum withdrawal not met
• Account restrictions

Solutions:

• Try alternative payment method
• Check minimum withdrawal requirements
• Contact support for account review

3. Withdrawal Rejected

Common Reasons:

• Incorrect payment information
• Account verification needed
• Suspicious activity detected
• Terms of Service violation

What to Do:

• Check your email for rejection reason
• Correct any issues mentioned
• Complete verification if requested
• Contact support for clarification

4. Missing Credits from Completed Offer

Steps to Resolve:

1. Wait 24-48 hours for crediting
2. Check offer completion requirements
3. Clear browser cookies
4. Contact support with:
   • Offer name and date completed
   • Screenshots of completion
   • Device/browser used

Payment Method Specific Issues

Cryptocurrency

• Verify wallet address is correct
• Ensure you're using the correct network
• Check wallet for incoming transactions

Getting Help

Before Contacting Support:

• Check your transaction history
• Verify all payment details
• Screenshot any error messages
• Note the date/time of issue

Contact Support:

• Email: support@prizehour.com
• Response Time: 2-24 hours

Information to Provide:

• Username and email
• Payment method used
• Transaction ID (if available)
• Description of issue
• Screenshots

Prevention Tips

• ✅ Double-check payment details before withdrawing
• ✅ Complete account verification early
• ✅ Keep records of transactions
• ✅ Use supported payment methods
• ✅ Meet minimum withdrawal amounts
• ✅ Follow Terms of Service

Payment Processing Times

• Cryptocurrency: 30min-48 hours (automatic)

Processing times may be longer during weekends/holidays

Urgent Payment Issues?

For urgent payment matters, contact:
Email: support@prizehour.com
Subject: URGENT - Payment Issue

Include your username and transaction details.